Safe Havens

Northumberland Safe Haven (drop-in or appointment)

The Bothy
14 Laburnum Terrace
Ashington
Northumberland
NE63 0XX

If you would like more information, you can call us during our open hours on 01670 336139.

The Bothy is near Ashington High Street. The nearest bus stop is only a couple of minutes walk away, with routes to Northumberland, North Tyneside and Newcastle. You can download the bus timetable to help you plan your journey.

Newcastle Safe Haven (appointment needed)

George Street Social
45 – 51 George Street
Newcastle upon Tyne
NE4 7JN

We’re a 5-minute walk from Newcastle central station, with bus and Metro stations nearby.

Newcastle Safe Haven

Appointments are by referral only. We accept referrals from any professional who is supporting someone with their health or social care needs.

Refer someone for an in-person appointment: call 0300 131 2000
Refer someone for an online appointment: click here

Complete the Newcastle Safe Haven referral form (Word, 1MB) and send to newcastle.safehaven@nhs.net.

Northumberland Safe Haven

While people don’t need a referral to access Safe Haven support, professionals can make referrals and share information with us about the person. Any professional can refer someone for support – you don’t need to work for the NHS.

If you’d like to share information with us about somebody, please complete the Northumberland Safe Haven referral form (Word, 1MB) and send to etmhltd.safehavennorthumberland@nhs.net.

You can also call us on 01670 336139 to discuss someone who needs support.

When you arrive to the Safe Haven, we’ll ask you some brief questions at the door to make sure it’s safe for you to enter.  If we’re worried about your or our other visitors’ safety, we might direct you to other local support. 

When you come in, we’ll offer you a place to sit and have a drink. We’ll ask you to complete a form which will help us to understand your goals for your visit. We’ll help you to fill in the form if you find it difficult. 

We’ll offer you a private one-to-one session to help reduce your mental health crisis, create a safety plan, and meet your goals. You don’t have to have this session, and can spend time in the shared space instead, but we’ll check in on you to see that you’re safe. 

At the end of your session, your support worker will agree any actions with you and check in with how you’re feeling compared to when you arrived. 

You can leave whenever you like, but our team will continue to support you until you feel the crisis has passed. 

We’ve worked with our partners to offer these other support options:

The SHOUT crisis text line offers 24/7 mental health crisis support via text message to people in Newcastle and Northumberland.

To get started, text EVERYTURN to 85258.

Qwell is an online peer support platform which includes professional support if you need it. It’s free for Northumberland residents – to sign up visit Qwell’s website.

If you’re in crisis right now and don’t know where else to turn, you can contact Northumberland & North Tyneside Crisis Team on 0800 652 2861. or the Newcastle & Gateshead team on 0800 652 2863.

The crisis teams are is available 24/7 by phone and offer clinical support for those who need it.

If you’ve done something to harm yourself and need medical attention, get help now. Call 999 or visit your local Emergency Department.